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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@nordive.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@nordive.shop.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nordive.shop.
RETURN & REFUND POLICY
Last updated: June 19, 2026
At Nordive, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
RETURN ELIGIBILITY
You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must:
• Be unused and in original condition
• Be returned in its original packaging
• Not show signs of misuse, damage, installation, or alteration
• Include all original components and accessories
• Be accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these requirements.
HOW TO START A RETURN
To request a return, please contact us at:
Please include:
• Your order number
• Your full name
• A description of the reason for the return
Once your request has been reviewed and approved, we will provide return instructions and the appropriate return address.
Items sent back without first requesting a return will not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong item, contact us within 48 hours of delivery at:
Please provide:
• Your order number
• Clear photographs of the item
• Clear photographs of the packaging
• A description of the issue
After review, we may offer:
• A replacement
• A partial refund
• A full refund, where appropriate
Nordive reserves the right to request additional information or evidence before approving a claim.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
• Products showing signs of use, installation, or damage caused by the customer
• Products returned without prior authorization
• Products damaged due to improper installation, misuse, or handling
• Gift cards
• Personalized or custom-made products
• Products specifically marked as non-returnable
RETURN SHIPPING
Customers are responsible for return shipping costs unless:
• The item arrived damaged
• The item is defective
• The wrong item was received
We strongly recommend using a tracked shipping service.
Nordive is not responsible for lost, delayed, or untracked return shipments.
EXCHANGES
The fastest way to receive a different item is to return the original item and place a new order after the return has been approved.
REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used during checkout.
Refunds are typically processed within 5–10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Original shipping charges are non-refundable.
ORDER CANCELLATIONS
Orders may be canceled at any time before they are processed.
Once an order has been processed, prepared for shipment, or shipped, it can no longer be canceled and will instead be subject to this Return & Refund Policy.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, for any reason and without justification.
To exercise this right, please contact:
The item must be returned in substantially the same condition in which it was received and must include all original packaging and components.
This statutory right is provided in addition to our standard 30-day return policy.
DELIVERY INFORMATION
Estimated delivery times are generally between 7–15 business days depending on destination, customs processing, and local carrier operations.
Delivery delays caused by customs authorities, transportation carriers, weather events, peak seasons, or other circumstances outside our control do not qualify for automatic refunds or chargebacks.
All orders include tracking information once shipped.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information during checkout.
Nordive is not responsible for packages delivered to addresses incorrectly entered by the customer.
CHARGEBACKS & PAYMENT DISPUTES
Customers are encouraged to contact our support team before opening a chargeback or payment dispute.
Unauthorized or abusive chargeback claims may be contested using shipment tracking records, delivery confirmation, customer communications, and other supporting evidence.
CONTACT INFORMATION
Nordive
Email: support@nordive.shop
Phone: +1 (713) 632-3776
Business Information:
HORIZON PRIME COMMERCE LLC
7901 4TH ST N STE 300
ST PETERSBURG, FL 33702
United States